Frequently Asked Questions

What if I feel I need help urgently?

Unfortunately, we are unable to provide an emergency service. If you find yourself or a family member in crisis and require urgent attention, you should

  • Contact your GP surgery and ask for an emergency appointment
    Outside of office hours contact NHS 111 (England) or NHS Direct 0845 46 47 (Wales) to access the out of hours GP service
  • If you feel you cannot wait for an appointment, go to any Accident & Emergency (A&E) department or call 999
  • Remember you can call Samaritans on freephone 116 123 from ANY phone – they’re always open and are there to listen

What will happen at my first appointment?

The aim of the first session is for you to meet the psychologist and for you to start to get to know one and other. The psychologist will explain some routine information about the assessment process as well as information about consent, confidentiality and data storage.

This will also be an opportunity for you to start to discuss what you might like help with. The first appointment is designed to begin the process of developing a thorough assessment of the things you are finding difficult and to discuss whether psychological therapy may be appropriate.

The first session is an opportunity to identify therapy goals and to begin to decide which type of therapy would be useful.

When working with children, the first session can be used flexibly to enable parents and the young person to discuss their concerns together or independently as desired.

How many sessions will I have?

Therapy is organised over an agreed number of sessions. The number of sessions will depend on your needs and will be discussed together with the clinician. You may have a certain number of sessions that have been authorised by your insurance provider or case co-ordinator. Sessions are usually arranged on a weekly basis.

What if I need to cancel an appointment?

If you need to cancel an appointment, please give notice via the above email address or via the clinic. Appointments cancelled with less than 48 business hours’ notice will be charged at the full rate.

Sessions are available on weekdays both during the day and in the evenings.

Appointments are available across the North West of England. Clinic rooms are available in Warrington and Knutsford at the following locations:

Appointments in Warrington

19 Wilson Patten
19 Wilson Patten Street
Warrington
WA1 1PG
01925 483069
changingmindsuk.com/wilson-patten/

Appointments in Knutsford

The Brookdale Clinic
Brookdale Centre
Manchester Road
Knutsford
WA16 0SR
01565 651 832
thebrookdaleclinic.co.uk

Appointments in Lymm

Cheshire Wellness Centre
Lymm Marina
Warrington Lane
Lymm
WA13 0SW
01925 752682

Appointments in other areas may be possible.

Virtual sessions via Zoom are also available giving you the flexibility to access support from the comfort of your own home or office.

We have all become more proficient in using online platforms in order to access work meetings, schoolwork and lectures, as well as to help with keeping in touch with friends and family and socialising.

Therapy sessions are now available face to face or remotely via Zoom or Microsoft Teams.

For many clients, it is preferable to access support from the comfort of their own homes. Despite initially being unsure of the potential benefits of online therapy, the advantages of not needing to worry about finding the clinic, negotiating parking and travelling through heavy traffic seem to outweigh any initial technical glitches. At New Leaf Psychology we work hard to ensure you feel at ease and work flexibly to meet your needs whether accessing support face-to-face or virtually or using a combination of both.

Please click here for further information on how to get the most out of an online therapy session.

How much does it cost?

Please complete the enquiry form to obtain up-to-date pricing. The cost of sessions varies depending on the nature of the support being offered. There are different pricing structures for assessment, therapy, supervision, training, consultation etc.

How can I pay?

If you are self-funding, payments are to be made by bank transfer in order to confirm an initial session. Subsequent appointments are to be paid for before the start of each session.

If your sessions are funded by a third party, you may be required to pay an excess and you may be required to cover the cost of missed appointments or those cancelled without the required notice. Please see your provider’s policy for details.

Which insurers do you work with?

We are already registered with the following health insurance providers. Even if your insurer is not listed below, please do get in touch as we may still be able to accommodate your enquiry.

If you have to cancel an appointment, please make contact by email.

Appointments cancelled with less than 48 business hours’ notice will be charged at the full rate.

What is a clinical psychologist?

Clinical psychologists complete doctoral level training in using psychological therapy to support people with a wide range of emotional difficulties. They are also highly skilled in providing training, consultancy and supervision to others.

A clinical psychologist will have completed an undergraduate degree in psychology as well as a Doctorate in Clinical Psychology.

A clinical psychologist is different to a psychiatrist or a counsellor. A psychiatrist will have completed general medical training before specialising in mental health. A psychiatrist will look to treat individuals using the medical model.

What is Eye Movement Desensitisation Reprogramming (EMDR)?

Eye Movement Desensitisation and Reprocessing (EMDR) is a powerful therapy designed to help people recover from traumatic events in their lives. Clinicians must be accredited in order to use this approach. At New Leaf we are accredited to offer EMDR to children and adolescents of all ages, as well as with adults.

Whilst EMDR was initially devised to help with trauma, it is also very effective for a wide range of difficulties including anxiety, low mood, historical abuse, grief, phobias and pain. 

EMDR is recognised by the World Health Organisation (WHO) and the National Institute for Health and Care Excellence (NICE). For more information, please see https://emdrassociation.org.uk/.

More information can be found on our EMDR page here.

What is Cognitive Behavioural Therapy (CBT)?

Cognitive Behavioural Therapy (CBT) is a talking therapy that can help you manage your problems by helping to change the way you think and behave.

It’s most commonly used to treat anxiety and depression, but can be useful for other mental and physical health problems.
For more information please see https://www.nhs.uk/conditions/cognitive-behavioural-therapy-cbt/

To make an enquiry or book an appointment, please use the form below:


What to do if you need urgent attention

Unfortunately, we are unable to provide an emergency service. If you find yourself or a family member in crisis and require urgent attention, you should contact:

Your GP

Contact your GP surgery and ask for an emergency appointment. Outside of office hours contact NHS 111 (England) or NHS Direct 0845 46 47 (Wales) to access the out of hours GP service.

The Emergency Services

If you feel you cannot wait for an appointment, go to any Accident & Emergency (A&E) department or call 999

The Samaritans

Remember you can call Samaritans on freephone 116 123 from ANY phone – they’re always open and are there to listen.