Terms & Conditions

This document outlines important information about the clinical psychology services offered by New Leaf Psychology.

Dr Emily Wilson is a Chartered Clinical Psychologist registered with the Health and Care Professions Council (HCPC). Dr Emily Wilson abides by the HCPC Standards of Proficiency and the British Psychological Society Code of Ethics and Conduct. Details can be found on the following websites: www.hcpc-uk.org; www.bps.org.uk. Dr Emily Wilson is an EMDR Practitioner accredited by EMDR Europe to work with Adults, Children & Adolescents.

What will an initial assessment involve?

An initial assessment consists of approximately two or three appointments, focussed on finding out more about you and what you might like help with. During the assessment phase we will consider whether psychological therapy may be appropriate for you at this time, and if so, discuss the different approaches available to support you. By the end of the second session, we would usually have reached a shared understanding of your difficulties and have a plan for therapy, should you wish to go ahead.

The assessment sessions are also an opportunity for you to get to know the psychologist and decide if you feel comfortable working with them. Sometimes in therapy, things can initially feel more upsetting before they start to feel better because you are discussing aspects of your life that are challenging. It is really important that you feel able to discuss with the psychologist, anything you are finding difficult.

If the psychologist is unable to offer an appropriate service to meet your needs, we will endeavour to signpost you towards suitable alternatives.

How many sessions will I have?

The number of sessions will depend on your needs and will be discussed together with the clinician. You may have a certain number of sessions that have been authorised by your insurance provider or case co-ordinator. Sessions are usually arranged on a weekly basis.

Where will sessions take place?

During the ongoing COVID-19 pandemic, the majority of sessions are taking place remotely via Zoom. Meetings are set up with security features enabled for your protection. You will be sent a link via email in advance of the session. It is essential that you have a device that will support video conferencing, with a sufficient internet connection, as well as a quiet and private space to meet with the psychologist.

What if I need to cancel an appointment?

If you have to cancel an appointment, please make contact via email or via the clinic. Appointments cancelled with less than 48 business hours’ notice will be charged at the full rate.

What if I need support between sessions?

Unfortunately, we are unable to provide an emergency service and clinicians cannot guarantee to be able to respond to emails between agreed sessions. If you are concerned about your well-being, or that of someone else, or feel unable to keep yourself/your child safe, please contact your GP and/or present at your local Accident and Emergency Department. If you need someone to speak to you can call the Samaritans on freephone 116 123 from ANY phone – they are always open and are there to listen.

How much will each session cost?

Fees are reviewed annually. The cost of sessions varies depending on the nature of the support being offered. There are different pricing structures for assessment, therapy, supervision, training, consultation etc. The cost will be discussed with you before you proceed, and sessions must be paid for in advance.

How can I pay?


If you are self-funding, payments are to be made by bank transfer in order to confirm an initial appointment. Subsequent appointments are to be paid before the start of each session.

Private Medical Insurance or Third-Party funding

If your sessions are funded by a third party or private medical insurance (PMI) policy, you may be required to pay an excess and you may be required to cover the cost of missed appointments or those cancelled without the required notice. Please see your provider’s policy for details. If your PMI does not cover the fee in full, you must pay the difference between the fee and the PMI reimbursement.

Please provide your PMI’s Authorisation code and your Membership code, as well as any limits of the funding available on the form below.

Are the sessions confidential?

Sessions are private and confidential; this is an important aspect of therapy to help you to feel a sense of safety and trust with your clinician. However, there are legal exceptions to this. Should the clinician believe that you or someone else was at risk of significant harm, that information would need to be shared, for example with your GP, the police or social services, to ensure any risk or concerns could be managed. Every attempt would be made to discuss this with you prior to proceeding.

In addition, in line with professional best practice, the content of your sessions may be discussed in supervision however, your name would not be mentioned.

If you are referred by a third party such as an employer or private medical insurer, the format of any feedback would be agreed with you in advance. If you are involved in or are considering legal proceedings in the future, please discuss this with your psychologist in order to consider this within therapy sessions.

It is best practice for your psychologist to write to your GP to update them your together. This will be discussed with you during the assessment sessions. You may want an update of sessions to be provided to your health insurance provider, school, or other agency; this can be discussed, as necessary.

Should your psychologist become incapacitated and be unable to continue working with you, their clinical supervisor, appointed as a therapeutic executor, will contact you to inform you and arrange for appropriate follow-on care.

Data storage and GDPR

At New Leaf Psychology, our clinical practice is compliant with both the Data Protection Act and GDPR. All clinical notes are stored securely using WriteUpp, a GDPR compliant practice management software and OneDrive for Business. Please refer to our Privacy Policy which is available on the website for more detailed information. Hard copies are available on request.

Records will be kept securely for the number of years stipulated by British Psychological Society (BPS) and the Health and Care Professionals Council (HCPS). After this time, we will delete the files and shred the paper notes.

The type of information recorded includes:

  • Your identity and contact information (e.g. name, date of birth, address, billing details, telephone number and e-mail address)
  • Contact information for your GP and Next of Kin/emergency contact person
  • Clinical process notes to record session content, including questionnaire data
  • Correspondence (e.g. letters, telephone messages, or e-mails)
  • Digital media (e.g. audio or visual footage taken as part of the support offered)

The data gathered enables New Leaf Psychology to provide the services on offer and to contact you regarding appointments. Your consent is required to use your data in this way.

To make an enquiry or book an appointment, please use the form below:

What to do if you need urgent attention

Unfortunately, we are unable to provide an emergency service. If you find yourself or a family member in crisis and require urgent attention, you should contact:

Your GP

Contact your GP surgery and ask for an emergency appointment. Outside of office hours contact NHS 111 (England) or NHS Direct 0845 46 47 (Wales) to access the out of hours GP service.

The Emergency Services

If you feel you cannot wait for an appointment, go to any Accident & Emergency (A&E) department or call 999

The Samaritans

Remember you can call Samaritans on freephone 116 123 from ANY phone – they’re always open and are there to listen.